We naturally always hope that all our customers are 100% satisfied. If you do have any complaints about our products, please contact us by email at info@siennagoodies.com . We will do everything we can to handle your complaint within 7 days and resolve it to your satisfaction. At Sienna, customer satisfaction is not a coincidence! We always go the extra mile!
If we're unable to resolve the issue through our personal complaints department, you can contact Becom, the e-commerce quality mark to which we are affiliated. Becom will mediate between you, the consumer, and us, the seller, if the complaint appears to be justified. You can reach them via the complaints form at https://becom.digital/nl/consumers-complaints/ or in writing: Markiesstraat 1, 1000 Brussels, info@becom.digital.
As a consumer, you also have the option of resolving the dispute out of court. You can contact the Federal Government's Consumer Ombudsman Service for this purpose. They are authorized to receive any request for out-of-court settlement of consumer disputes. They will then handle the request themselves or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be/nl
All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, a different law applies, the interpretation of these terms and conditions will be primarily based on the Belgian Market Practices and Consumer Protection Act, as incorporated into the Code of Economic Law. In the event of disputes, only the competent Belgian courts have jurisdiction.
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