You can choose between three different delivery options. You can make your selection during checkout.
For the first 2 delivery options we work together with PostNL.
We deliver to the Benelux, France, and Germany. Customers outside these delivery areas can have their order delivered to a PostNL point in Belgium or pick it up at one of our Sienna stores in Antwerp or Ghent. For alternative options, please contact us at info@siennagoodies.com.
IMPORTANT: If you have any questions or concerns about your delivery, please contact us by email (info@siennagoodies.com) or phone (+32 3 257 06 87). We'll be happy to help and ensure any issues are resolved quickly.
Shipping costs* depend on (i) the country your order is being shipped to and (ii) whether you're having your order delivered to a private or other address (e.g., work), or whether you're having it delivered to a pickup shop or collection point. Delivery to a pickup shop or collection point is more economical and allows you to pick up your order at your convenience (your package will remain available at the pickup shop for 7 calendar days). Picking up your order at a Sienna store is free.
Delivery to a private address or address of your choice
Shipping costs are €5.95 for delivery within Belgium. Shipping costs for neighboring countries are as follows: €6.95 to the Netherlands; €10.50 to Luxembourg; €11.50 to Germany; and €14.50 to France.
Is your order over €125 and is it being delivered in Belgium or the Netherlands? Yay! We'll cover the shipping costs!
Delivery to a PostNL collection point near you
Shipping costs are €4.95 for delivery within Belgium and €5.95 for the Netherlands. Unfortunately, delivery to a pickup shop/collection point is not possible in other countries.
Here too, we will cover the shipping costs if the order is greater than 125 euros and is delivered in Belgium or the Netherlands!
After delivery, your package will remain available at the PostNL collection point for 7 calendar days, so you can pick it up whenever it suits you.
Pick up an order at a Sienna store
If you intend to collect your order from one of our stores in Antwerp (Sienna Antwerp) or Ghent (Sienna Ghent), there will of course be no shipping costs.
We will then hold the package for you for 7 days, so you can come by whenever it suits you.
Comments:
Important:
*) Shipping costs apply to packages with the following dimensions: Size: max. length 175cm; max. circumference 300cm (2x height + 2x width + length). Weight: max. 21kg.
Deliveries by PostNL
Delivery of your package within the Benelux normally takes place within 1-3 working days, including Saturdays.
Deliveries to France and Germany generally take place within 1-4 working days.
During holidays and sales/promotions, delivery may take a little longer. Deliveries to islands may also take longer. Unforeseen circumstances beyond our control (strikes, extreme weather, pandemics, etc.) may also cause your package to take a little longer to arrive. There are no deliveries during national holidays.
Important: If you have any questions or concerns about the delivery of your package, please feel free to contact us at info@siennagoodies.com. We can then check the exact status of your delivery and will be happy to follow up on it for you.
Pick up at selected Sienna store
When your package is ready at the store of your choice, you will receive a confirmation email.
If your order is shipped to Sienna Antwerp, your package will usually be ready in the late afternoon of the business day following your order placement. Orders placed on a Friday after 2:00 PM will generally be ready in the late afternoon of the following Monday.
If your order is sent to Sienna Ghent, it will take a little longer for it to be ready for you at the store. All orders are processed at our webshop office in Antwerp. Pickup orders for Sienna Ghent are sent to the store every Wednesday or Friday and usually arrive the next day. As mentioned, you will receive a confirmation email when your package is ready for collection at the store of your choice.
We will then hold the package for you for 7 days, so you can come by whenever it suits you.
Under 'Stores' you will find the address details of our boutique stores in Antwerp and Ghent.
After you have placed your order and paid, you will automatically receive an email with a confirmation and overview of your order.
For PostNL deliveries: As soon as your package has been shipped, you will receive an email from us/PostNL with the Track & Trace information for your order. It's also worth noting that on the day of delivery, you may be given a one-hour time slot for your package. This is helpful for managing your daily schedule so you can receive your package. You can track all the details regarding your order's delivery using your Track & Trace number in the PostNL app.
For pickups at a Sienna store: As mentioned above, you will receive an email as soon as your order is ready for collection at your chosen store.
If you have any questions or concerns about your delivery, please feel free to contact us by email (info@siennagoodies.com) or phone (+32 3 257 06 87). We're happy to help and ensure any issues are resolved quickly.
If you are not at home during the normal delivery times of our delivery services, we can also send your order to another address.
When placing your order, you have the option to specify a separate delivery address in addition to your home address. There you can enter the address where you want your package to be delivered: at your work, at your neighbors, at someone in your family, ...
When your package has left with the carrier, you will receive an email from us / the carrier with 'Track & Trace' information regarding your package. You can follow your entire delivery in detail at any time using this track & trace information. You can also follow all information regarding the delivery of your order via the PostNL app using your track & trace number.
However, if you did not see this email, you can still view the status of your order via your Sienna Goodies account.
If you have a question or concern about your delivery, you can always contact us via email (info@siennagoodies.com) or phone (03-257 06 87). We are happy to track your delivery on your behalf with PostNL and have access to their extensive tracking systems. This way we can quickly find out what the status is of the delivery of your package.
The transport employee will come by once with your package.
After the first unsuccessful delivery attempt, the transport employee will try to deliver your package to your neighbors or deliver it the same day to a PostNL pickup shop or collection point near you. Here you can then pick up your package whenever you want (within 7 working days). Know that PostNL has more than 3000 pickup shops in the Benelux, so there is certainly one near you!
It is important to know that after the unsuccessful delivery attempt, the transport employee will also leave a note for you in your mailbox with all relevant information about your package, including the pickup shop where he/she will deliver your package. You can also always retrieve this information in the PostNL app via your track & trace number.
If you have a question or concern about your delivery, you can always contact us via email (info@siennagoodies.com) or phone (03-257 06 87). We are happy to track your delivery on your behalf with PostNL and have access to their extensive tracking systems. This way we can quickly find out what the status is of the delivery of your package.
If you have given an incorrect delivery address or have not collected your package at a collection point on time, it will be returned to us (return-to-sender). In that case, your order will be processed as a return.
The following costs will be deducted from the refund:
Do you still want to receive your order? Then you can simply place a new order.
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