Delivery

You can choose between 3 different delivery options. You can make your choice during the checkout process of your order.

1. You can have your package delivered to your home or to an address of your choice, e.g., your workplace.
2. You can have your package delivered to a pickup shop or collection point near you.
3. You can have your package delivered FREE of charge to one of our Sienna stores: Sienna Antwerp or Sienna Ghent.

For the first two delivery options, we collaborate with Bpost and PostNL. During checkout, you can choose your preferred carrier.

We deliver in Belgium and the Netherlands. Customers outside these delivery areas can have their order delivered to a Bpost or PostNL point in Belgium or pick it up at one of our Sienna stores in Antwerp or Ghent. For a possible alternative, please contact us via info@siennagoodies.com

IMPORTANT: If you have a question or concern about your delivery, please contact us by email (info@siennagoodies.com) or phone (+3232570687). We are happy to help you and ensure that any issues are resolved quickly.

Shipping Costs: Simple and Transparent!

Shipping costs* depend on (i) the country to which your order is being sent and (ii) whether you have your order delivered to a private or other address (e.g., work) OR whether you have it delivered to a pickup shop or collection point. Delivery to a pickup shop or collection point is more economical and offers you the opportunity to pick up your order at your convenience (your package remains available for 7 calendar days at the pickup shop). Collection of your order at a Sienna store is free.

Delivery to a private address or an address of your choice
Shipping costs are €5.95 within Belgium and €6.95 to the Netherlands. Is your order greater than €125? Then we will cover the shipping costs!

Delivery to a Bpost or PostNL collection point near you
Shipping costs are €4.95 for Belgium and €5.95 for the Netherlands. If you order for more than €125? Then we will ship your order to Belgium or the Netherlands completely free!

After delivery, your package will remain available for you for 7 calendar days at the Bpost / PostNL collection point; so you can drop by whenever it suits you.

Collection of an order at a Sienna store
If you intend to pick up your order at one of our stores in Antwerp (Sienna Antwerp) or Ghent (Sienna Ghent), there are, of course, no shipping costs.

We will then hold the package for you for 7 days; so you can come by whenever it suits you.


Notes:

• For deliveries outside Belgium and the Netherlands, shipping costs are always fixed, regardless of the order value.
• An island surcharge may be applied for deliveries to islands. Please contact us for further information about these costs via email (info@siennagoodies.com).
• We deliver in Belgium and the Netherlands. Customers outside these delivery areas can have their order delivered to a Bpost or PostNL point in Belgium or pick it up at one of our Sienna stores in Antwerp or Ghent. For a possible alternative, please contact us via info@siennagoodies.com
• Sometimes we get questions about why we charge shipping (and return) costs. In this link we explain why we do this.
  

Important:

• If you have provided an incorrect delivery address or have not collected your package on time at a collection point, it will automatically be sent back to us (return-to-sender). In that case, your order will be processed as a return.
  The following three (3) costs will be deducted from the refund of this return:
  (1) Shipping costs of the original delivery (even if it was free for orders over €125): Belgium: €5.95 | Netherlands: €6.95
  (2) Return-to-sender costs of the automatic return shipment: Belgium: €5.95 | Netherlands: €6.95
  (3) Administration fees: €2.50
• Would you still like to receive your order? No problem! You can simply place a new order.

*) Shipping costs apply to packages with the following dimensions: Size: max. length 175cm; max. circumference 300cm (2x height + 2x width + length). Weight: max. 21kg.

Delivery Times: What You Need to Know

Deliveries by Bpost or PostNL
Delivery of your package in Belgium or to the Netherlands usually takes place within 1-3 working days, including Saturdays.

During holidays and sales/promotion periods, delivery may take a little longer. Deliveries to islands may also take longer. Unforeseen circumstances beyond our control (strikes, extremely bad weather conditions, pandemics, etc.) can also cause your package to be delayed. There are no deliveries on national holidays.

Important: If you have any questions or concerns about the delivery of your package, please know that you can always contact us via info@siennagoodies.com. We can then request the exact status of your delivery for you and will be happy to follow up on the delivery.

Collection at the chosen Sienna store
When your package is ready for collection at the store of your choice, you will receive a confirmation email.

If your order is sent to Sienna Antwerp, your package will normally be ready in the late afternoon of the working day following the day you placed your order. Orders placed on a Friday after 2 PM are generally ready in the late afternoon of the following Monday.

If your order is sent to Sienna Ghent, it will take a little longer for your order to be ready for you at that store. All orders are processed at our webshop office in Antwerp. Twice a week, pickup orders for Sienna Ghent are sent to the relevant store and usually arrive the next day. As mentioned earlier, when your package is ready for collection at the store of your choice, you will receive a confirmation email.

We will then hold the package for you for 7 days; so you can come by whenever it suits you. If you are unable to come during this period, please let us know; we will find a solution.

Under 'Stores' you will find the address details of our boutique stores in Antwerp and Ghent.

Always Up-to-Date: How We Inform You!

After you have placed your order and made your payment, you will automatically receive an email with a confirmation and overview of your order.

For Bpost or PostNL deliveries: As soon as your package has been shipped, you will receive an email from us / Bpost or PostNL with the Track & Trace details of your order.

It is also interesting that on the day of delivery of your order, you can receive a one-hour time window in which your package will be delivered. This is useful for managing your daily schedule so that you can receive your package. Via the Bpost / PostNL app, you can track all information regarding the delivery of your order using your track & trace number.

For collections at a Sienna store: as previously mentioned, you will receive an email as soon as your order is ready at your chosen store.

Please know that if you have a question or concern about your delivery, you can always contact us by email (info@siennagoodies.com) or phone (+3232570687). We are happy to help you and ensure that any issues are resolved quickly.