Quick delivery of your parcel to the address of your choice.

You can choose between 3 different delivery options. You can make the choice in the checkout process of your order.

1. You can have your package delivered to your home or to another address, eg your work.
2. You can have your parcel delivered to a DPD pickup shop near you. Here you can pick up your package at a time that suits you, within 7 working days.
3. You can have your parcel delivered for FREE in one of our stores in Antwerp (Sienna, Sienna & Lois or Sienna & Faye). Delivery in Sienna Ghent is unfortunately not possible.

We work together with DPD for the first 2 delivery options.

IMPORTANT: If you have a question or concern about your delivery, please contact us by email ( info@siennagoodies.com) or phone (03-257 06 87). We are happy to track your delivery on your behalf with DPD and have access to their extensive tracking systems. This way we can quickly find out the status of the delivery of your package.


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Dear Customers,

Thank you very much for all your online orders! We work 7/7 in shifts to prepare your packages safely and with a lot of love.
Due to the great pressure and the restrictions that have been made in connection with the fight against the COVID-19 pandemic, our logistics partner DPD is currently facing a backlog in processing the parcels. In the transport depots, we work hard to get all packages to their destination asap, we kindly ask you to take this into account.
Orders are often delivered on time. However, sometimes there are unfortunate delays, which in very exceptional cases can be up to 8-10 days.
If you have any questions about your delivery, you can always send us a message via email (info@siennagoodies.com). We can then proactively monitor your delivery for you at DPD and keep you informed about the delivery.

You can read the latest updates from DPD itself regarding Corona via https://www.dpd.com/be/en/support/service-alert/

Thanks for your understanding!

Love, The Sienna Goodies Team

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Are deliveries abroad also possible?
Yes. We deliver in the Benelux and most other EU countries.

We can also deliver to other countries. Please contact us at info@siennagoodies.com so that we can make you a personalized proposal.


What are the shipping costs*?
The shipping costs depend on (i) the country to which your order is being sent and (ii) whether you have your order delivered to a private or other address (e.g. work) or whether you have it delivered in a DPD pickup shop. Having it delivered in a pickup shop is cheaper and offers you the option to pick up your order when it suits you (your package will remain available for you in the pickup shop for 7 calendar days).

If you intend to pick up your order in one of our stores (Sienna, Sienna & Lois or Sienna & Faye) in Antwerp, there are of course no shipping costs.

Delivery to an address of your choice
The shipping costs are 5.95 euros for a delivery in Belgium. Is your order larger than 100 euros? Yay! We will then take care of the shipping costs!

For our neighboring countries, the shipping costs are as follows:
NL - 7.50 euros
LUX - 8.00 euros
DUI - 9.00 euros
FR - 12.25 euros
UK - 13.25 euros

If you would like to receive a delivery in a country other than the ones mentioned above, please contact us by email (info@siennagoodies.com) so that we can make you a personalized proposal for shipping costs.


Delivery to a DPD Pickup shop near you
The shipping costs are 4.95 euros for a delivery to a DPD pickup shop in Belgium. Is your order larger than 100 euros? Yay! We will then take care of the shipping costs!

For our neighboring countries, the shipping costs are as follows:
NL - 6.25 euros
LUX - 6.25 euros
DUI - 6.75 euros
FR - 10.75 euros
UK - 8.25 euros

If you would like to receive a delivery in a DPD Pickup shop in a country other than the one mentioned above, please contact us by email (info@siennagoodies.com) so that we can make you a personalized proposal for shipping costs.


Comments:
- An island surcharge may be charged for deliveries to islands. Please contact us for further information about these costs by email (info@siennagoodies.com).
- For deliveries outside Belgium, the shipping costs are always fixed, regardless of the order value.


*) Shipping charges apply for packages with the following sizes: Size: max. Length 175cm; max. circumference 300cm (2x height + 2x width + length). Weight: max. 30 kg.


How long will it take for my package to be delivered?
Delivery of your parcel within the Benelux normally takes place within 1-2 working days (also on Saturdays for deliveries to DPD Pickup shops)

In principle, deliveries to France, Germany and the United Kingdom take place within 1-4 working days.

During holidays and sales periods it can take a little longer. Deliveries to islands can also take longer. Unforeseen circumstances beyond our control (strikes, extremely bad weather conditions, pandemic ...) can also cause your package to be on the road a little longer.


Can I also have my order shipped to one of the boutique stores in Antwerp or Ghent?
Your package can only be delivered in one of the boutique stores in Antwerp and this at no cost. Because our webshop office is also located in Antwerp, this is no problem at all. Delivery in our Sienna Ghent store is, however, not possible due to the geographical distance.

When your package is ready in the store of your choice, you will receive a confirmation email. Normally your package is ready in the late afternoon of the day following the day you placed your order. Orders placed on a Friday after 2 p.m. are in principle ready in the late afternoon of the following Monday. We will then hold the package for you for 7 days; so you can come by when it suits you.

Under 'Our stores' you will find the address details of our three boutique stores in Antwerp.


Can I choose when my order will be delivered?
When you place your order, we will prepare your package for you as soon as possible. The following applies to deliveries within the Benelux:

  • If you order before 2 pm on a working day (Monday - Tuesday - Wednesday - Thursday), your order will in principle be delivered the next working day.
  • If you order on a Friday - before 2 pm - your order will in principle be delivered the Monday after the weekend.
  • Orders made on Friday (after 2 pm), Saturday and Sunday will be processed on Monday and will be delivered the next working day.


Via DPD's 'Follow My Parcel' you can have the delivery proceed on another day or delivery address or you can indicate where it may be left (eg In the garage, or at the neighbors). You can also indicate that you want to pick it up at one of the 1500 DPD Parcel Shops.

Note: There are no deliveries during national holidays.

Can I also have my order delivered to my work address?
If you are not at home during the normal delivery times of our delivery services, we can also send your order to another address.

When placing the order you have the option to enter a separate delivery address in addition to the billing address. There you can enter the address where you want your parcel delivered: at your work, at someone of your family, ...


Will I be kept informed of the status of my order?
Yes. After you have placed your order and payment, you will automatically receive two e-mail messages: one confirming your order and one for your payment.

Later, when your package has actually been sent, you will receive an email from DPD with 'Track & Trace' information   regarding your package. Via DPD's Track & Trace service ('Follow My Parcel') you can follow your entire delivery in detail at any time using your track & trace information.

It is also interesting that on the day of delivery of your order you can get a time window of one hour via www.dpdpredict.be in which your package will be delivered. This is useful for managing your day schedule so that you can receive your package.

If you have also created an account on our webshop, you can also monitor the status of your package via the webshop itself.


I have not yet received my package. Has it already been sent?
When your package has left with DPD, you will receive an email from DPD with 'Track & Trace' information regarding your package. Via DPD's Track & Trace service ('Follow My Parcel') you can follow your entire delivery in detail at any time using your track & trace information.

However, if you have not seen this e-mail, you can still see the status of your order via your Sienna Goodies account. Click on 'my account' at the top right, log in with your username and password. After registration you will automatically be taken to your account page where you will see the status of your order and shipment.

If you have a question or concern about your delivery, you can always contact us by e-mail ( info@siennagoodies.com) or telephone (03-257 06 87). We are happy to track your delivery on your behalf with DPD and have access to their extensive tracking systems. This way we can quickly find out the status of the delivery of your package. You can always call DPD's customer service yourself (+32 (0) 70 222 222) with questions about your order. If you do this, please have your order information ready.


I have entered my own address* as the delivery address; what if the DPD employee is at my door when I am not at home?
The DPD employee will drop by once with your package.

After the first unsuccessful delivery attempt, the DPD employee will deliver your parcel the same day to a DPD Pickup shop in your area. Here you can then pick up your package whenever you want (within 7 working days), the same day or a little later. Know that DPD has more than 1500 Pickup parcel shops in the Benelux, so there is definitely one near you!

It is important to know that after the unsuccessful delivery attempt, the DPD employee will also leave a note for you in your letterbox with all relevant information about your package, including the DPD Pickup shop where he / she will deliver your package.

If you have a question or concern about your delivery, you can always contact us by e-mail ( info@siennagoodies.com) or telephone (03-257 06 87). We are happy to track your delivery on your behalf with DPD and have access to their extensive tracking systems. This way we can quickly find out the status of the delivery of your package. You can always call DPD's customer service yourself (+32 (0) 70 222 222) with questions about your order. If you do this, please have your order information ready.

*) in the Benelux


I have entered my work / business address as the delivery address; what if the DPD employee cannot deliver my package here?
The DPD employee will visit you up to 3 times with your package.

If you are not present each time the DPD employee comes by, you will be informed of this by means of a note that the DPD employee will leave for you. If desired, you can contact DPD via this letter to adjust the delivery time and / or delivery address.

You can also have the delivery proceed on another day or delivery address via DPD's 'Follow My Parcel' or you can indicate where it may be left (eg In the garage). You can also indicate that you want to pick it up at one of the 1500 DPD Parcel Shops.

If after three times it is not possible to deliver your package to the specified address, the package will be sent to a DPD depot where it will remain for another 10 days. If it has not been collected by then, the package will be returned to Sienna Goodies.

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