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Let's assume you've fallen in love with one or more 'goodies' in our webshop.
The next step is very simple: just add the item or items to your Shopping Cart. Once you’ve finished shopping, click ‘Your Shopping Cart’ in the top-right corner of the webshop screen.
You’ll then be guided through the purchasing process step by step. It’s important to fill in the correct address details because that’s where your package will be sent. Please double-check that the information is correct, otherwise your package won’t arrive! If you have a different billing/delivery address, that’s no problem. Simply indicate this when placing your order.
If you wish to use a Gift Card, you can do so in step 3. Payment overview at Redeem gift card. Using the plus sign, you can enter the gift card code and verification number. Please note that only 1 voucher/gift card can be used at a time for 1 order. If you wish to use multiple vouchers in one order, please email us at [email protected].
Have you received a promo code and wish to use it? Then go to step 3. Payment overview to enter promocode. Using the plus sign you can enter the promo code, this field is case-sensitive and does not recognise spaces. Please note that promo codes cannot be used on Sale-items, Lifestyle items and gift cards.
When you order from Sienna Goodies for the first time, you can create your own account as well as a guest account. The advantage of having your own account is that you can easily track the status of your orders, view your order history and update your account details yourself. You can also easily request/create return labels via your own account.
Note that to complete your order you must agree with our Terms & Conditions.
Upon order completion, we’ll confirm your order right away via email. You'll receive two emails: one order confirmation email and one payment confirmation email (if payment was successful). Also, the confirmation letter that will be immediately displayed on your screen after successfully placing your order can be printed out for future references.
Caution: In principle, upon completing your order you cannot make changes anymore. If, in the unfortunate case, there's a mistake in your order details, please let us know asap via [email protected]. If still possible for us, we'll update and/or correct your order details.