We take your privacy very seriously!

Data privacy is of high importance for Sienna Goodies and we want to be open and transparent with our processing of your personal data. We want to create an environment in which you can share your information without having to worry about how secure it is.

We therefore have an updated privacy policy setting out how your personal data will be processed and protected and explaining your rights in managing that information.

Who is the controller of your personal data?
Sienna Goodies is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

Sienna Goodies bv
Everdijstraat 41
2000 Antwerpen, Belgium
VAT registration number: BE0890.955.985
Email: info@siennagoodies.com

Who can access your data?
Your data may be shared within the Sienna group; that is Sienna Goodies and its boutique stores Sienna Boutique, Sienna & Lois, Sienna & Faye and Sienna Ghent.

Your personal data that is forwarded to third parties is only used to provide you with our services; companies to validate your address, communication agencies to send you the order confirmation, distribution suppliers in connection with the delivery of your order, payment service providers for your payment. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

Under no circumstances will your personal information be passed on and/or sold to third parties who are not part of our production process, for example, to forward advertising to you.

Why do we use your personal data?
We will use your personal data to manage your purchase online at Sienna Goodies by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 

We will use your personal data to manage your payments.

We will also use your data to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. 

Your data may also be used to help optimize our website and to send you commercial information or appropriate offers. However, the latter will only happen if you have given your permission and have signed up for the newsletter. As mentioned above, under no circumstances will your personal information be passed on and/or sold to third parties who are not part of our production process, for example, to forward advertising to you.

What types of personal data do we process?
To provide personalised service, Sienna Goodies requires certain information from you. Sienna Goodies processes three types of personal data: identity, payment and online trafficking details.

  • Identity and contact information such as name, address, e-mail address and telephone number. These personal details are used by Sienna Goodies to process your order, and to ensure it is sent to you as quickly and carefully as possible.
  • Payment information: Sienna Goodies registers your payment details to ensure that the payment has been completed successfully. We therefore only register your payment method. Bank details are not saved and every payment is protected. For more information, please refer to the “Payments” section under customer service.
  • Online trafficking is your online behaviour, how you navigate through the website and the installation of a cookie on your computer. A Cookie is a small data file that is stored by your Web browser on your computer. We use cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. Trafficking details enable Sienna Goodies to analyse visitors’ search behaviour, how the search engine is used, which pages are visited and which items are ordered, so that Sienna Goodies can optimize the user friendliness, functionality and content of the website.


What is the legal ground to process your personal data?
The processing of your personal data is necessary for Sienna Goodies to fulfil the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer.

What are your rights?
In line with the GDPR regulation we provide you with rights for your personal data:

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Sienna Goodies and we will provide you with your personal data via e-mail.

Right to portability: 
Whenever Sienna Goodies processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You have the right to erase any personal data processed by Sienna Goodies at any time except for the following situations:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with Sienna Goodies, regardless of the payment method
  • If you are suspected of having (or have) misused our services within the last four years
  • If you have made any purchase, we will keep your personal data in connection to your transaction for accounting rules purposes


Your right to object to processing based on legitimate interest:  
You have the right to object to processing of your personal data that is based on Sienna Goodies’ legitimate interest. Sienna Goodies will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing (i.e. our newsletter), including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by the following means:

  • Following the instructions in each of our marketing emails
  • By editing the settings of your Sienna Goodies account


Right to restriction:
You have the right to request that Sienna Goodies restricts the process of your personal data under the following circumstances:

  • If you object to a processing based Sienna Goodies’ legitimate interest, Sienna Goodies shall restrict all processing of such data pending the verification of the legitimate interest.
  • If you have claim that your personal data is incorrect, Sienna Goodies must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • If Sienna Goodies no longer needs the personal data but it is required by you to defend legal claims.


How can you exercise your rights?
We take data protection very seriously and therefore you can always contact us via email (info@siennagoodies.com) to handle your requests in relation to your rights stated above.

Right to lodge a complaint with a supervisory authority:
If you believe that Sienna Goodies is processing your personal information in an incorrect way, you can contact us. You also have the right to file a complaint with a supervisory authority. See more information about this in out Terms & Conditions.

Changes?
If Sienna Goodies amends this policy, we will notify you by updating the statement on this page.

Questions?
If you still have any questions after reading our privacy policy, please feel free to ask them by sending us an email using info@siennagoodies.com.


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Cookie policy
A cookie stores information in the browser on your computer during your visit to a web page. Cookies are used to increase your ease of use, for example by remembering your choice of language or login the next time you visit a website. Cookies can also be used for marketing purposes. There are various types of cookies: tracking cookies (to track and keep track of your behavior on the internet), technical cookies (for example to keep track of language settings) and session cookies (temporary cookies that expire when you close your browser window).

Sienna Goodies is a Belgian website and acts in accordance with the Belgian law on electronic communication, in this respect Sienna Goodies follows the provisions described herein regarding cookies (law of 13 June 2005).

What are cookies used for?
As a visitor to our website, you agree that we use cookies. Our cookies ensure that your visit to the website is smooth and personalized. You can enable or disable the cookies yourself, but then you may experience problems surfing our site.

The cookies Sienna Goodies uses are harmless. We use them to ensure that what you see is applicable to you as a visitor and to make surfing easier for you by, for example, remembering language settings.

Which cookies does Sienna Goodies use?
On the one hand, we use session cookies that are essential for our website to work. These cannot be turned off on our servers. In addition, we also use cookies that are non-essential, but ensure that the site you see is completely tailored to you. There are three types: functional cookies, analytical cookies and advertising cookies. In addition to our own cookies, we also use cookies from third party websites on which we advertise. Below you will find an overview of the cookies that are used by us.
 

First party cookies

Domain: www.siennagoodies.com

Name Type Validity period
PHPSESSID Technical cookie for tracking session information Until closing the browser
notification cookie This cookie keeps track of whether you have accepted the cookie policy of this website or not. Expires 1 year after approval


Third party cookies

Domain: www.siennagoodies.com

Name Type Validity period
__utma

Used to distinguish users and sessions.

The cookie is created when the javascript library is executed and no existing __utma cookies exist.

The cookie is updated every time data is sent to Google Analytics.

Expires 2 years after each visit
__utmt Used to throttle request speed. Expires after 10 minutes
__utmb

Used to determine new sessions / visits.

The cookie is created when the javascript library is executed and no existing __utmb cookies exist.

The cookie is updated every time data is sent to Google Analytics.

Expires after 30 minutes after each visit
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie interacted with the __utmb cookie to determine whether the user joined a new session / visit. End of the browser session
__utmz Stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the javascript library is executed and is updated each time data is sent to Google Analytics. Expires 6 months after each visit


In our privacy statement you will find all information about how Sienna Goodies processes your personal data.

How can you set your cookies yourself?
You can change your cookie settings yourself at any time in the settings of your web browser. There are different manuals for each browser, which you can consult via the links below. You can also find a manual for this via the help function of your internet browser.

Cookie settings in Mozilla Firefox
Cookie settings in Microsoft Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari
Cookie settings in Opera

You can enable or disable the cookies. However, for an optimal user experience, we recommend that you enable cookies.

What rights do you have as a visitor to our website?
As a visitor to our website, you have the right to safe processing of your personal data, but you also acquire a number of rights.

You have the right to object, which means that you may oppose the processing of your personal data on important and legitimate grounds.
You have the right of access, which means that you can request, upon simple request, whether your personal data is being kept and / or processed, and whether or not they are being passed on.
You have the right to correction, which means that your personal data can always be corrected or deleted at any time and at your request.

In our privacy statement (see beginning of this page) you can read more about your rights and how you can exercise them. If you have any questions or comments about our cookie statement, please contact us at info@siennagoodies.com.

This website uses both functional and non-functional cookies. We require your prior consent to place and read non-functional cookies; for functional cookies not. You can change the use of cookies later and adjust your preferences. More info in our Cookie Policy.

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