Yes, this is possible through our return portal https://siennagoodies.shipping-portal.com/rp/
You can return your order in a few steps by entering your zip code and Track & Trace number.
You’ve fallen in love with one or more 'goodies' in our webshop. The next step is very simple: just add the item or items to your Shopping Bag. Once you’ve finished shopping, click ‘Your Shopping Bag’ in the top-right corner of the webshop screen.
You’ll then be guided through the purchasing process step by step. It’s important to fill in the correct address details because that’s where your package will be sent. Please double-check that the information is correct, otherwise your package won’t arrive! If you have a different billing/delivery address, that’s no problem. Simply indicate this when placing your order.
When you order from Sienna Goodies for the first time, you can create your own account as well as a guest account. The advantage of having your own account is that you can easily track the status of your orders, view your order history and update your account details yourself. You can also easily request/create return labels via your own account.
For more information, please check customer service, specifically the ‘Ordering’ section.
Sienna Goodies accepts several methods of payment:
For more information, please check customer service, specifically the ‘Payment’ section.
Within the Benelux, the delivery of your parcel normally takes 1-3 working days.
Deliveries to France and Germany normally take 1-4 working days.
During bank holidays and sale-periods delivery may occasionally take a bit longer. Furthermore, shipments to islands may take longer. Unforeseen circumstances that are beyond our control (i.e. extreme bad weather, strikes, …) may also cause a delay in the delivery of your parcel.
If you have a question about your delivery, please contact us via email ([email protected]) or phone (+32 3 257 06 87). We’re more than happy to follow up your delivery on your behalf and have access to the tracking systems of our shipping partner.
For more information, please check customer service, specifically the ‘Shipping’ section.
The shipping costs depend on the country to which your order has to be sent and whether it is sent to a private / work address or a pickup point / parcel locker. Sending your order to a pickup point / parcel locker is certainly cheaper and you can pick up your order when it suits you!
If you intend to collect your order from one of our stores in Antwerp (Sienna & Faye), Ghent (Sienna Ghent) or Breda (Sienna Breda) there is of course no shipping costs.
Shipping to a private / work address:
The shipping costs are 5.95 euros for delivery within Belgium. For the surrounding countries, the shipping costs are as follows: for the Netherlands, 6.95 euros; Luxembourg 10.50 euros; Germany 11.50 euros; and for France, 14.50 euros.
Is your order greater than 125 euros and being delivered in Belgium or the Netherlands? Yay! We will cover the shipping costs!
For shipping costs to other countries please contact us ([email protected]).
Shipments to a pickup point or parcel locker:
The shipping costs are 4.95 euros for delivery within Belgium. For the surrounding countries, the shipping costs are as follows: for the Netherlands, 5.95 euros; Luxembourg 8.50 euros; Germany 9.00 euros; and for France, 11.00 euros.
We also cover the shipping costs if the order exceeds 125 euros and is delivered in Belgium or the Netherlands!
For shipping costs to other countries, please contact us ([email protected]). Note: it is not possible for all countries to send to a pickup point or parcel locker!
For more information, see customer service, under 'Shipping'.
Yes, having your package delivered to one of our stores in Antwerp (Sienna & Faye boutique), Ghent (Sienna Ghent) or Breda (Sienna Breda) is FREE, regardless of the purchase amount.
When your package is ready in the store of your choice, you will receive a confirmation email. We will then hold the package for you for 7 days; so you can come by whenever it suits you.
Under 'Our stores' you will find the address details of our stores in Antwerp, Ghent and Breda.
Yes, you can – but only if we have not shipped your order. Once we’ve shipped your order, changing or cancelling is not possible anymore. However, after receiving your order, you can still return your item(s).
For more information, please check customerservice, under ‘Returns’.
If you have a question or concern about your delivery, please contact us via email ([email protected]) or telephone (+32 3 257 06 87).
We are happy to track your delivery on your behalf with our carrier and have access to their extensive tracking systems. This way we can quickly find out the status of the delivery of your package.
If your item is unexpectedly damaged or defective, or if you have accidentally received a wrong item, Sienna Goodies will reimburse the shipping costs for returning the item to us. If this is the case, please contact us immediately via email ([email protected]) before returning the item. Without this pre-notification, no compensation will be provided!
For more information, please check customer service, specifically the ‘Returns’ section.
We always hope that all our customers are 100% satisfied. However, if you do have any complaints about our services, you can contact us via email at [email protected]. We will make every effort to address your complaint within 14 days and resolve it to your satisfaction.
If we are unable to resolve the matter together through our personal complaint service, you can contact Becom, the e-Commerce label to which we are affiliated. If your complaint is accepted by Becom, they will mediate neutrally between us and you as a customer. Please note, only complaints submitted through the complaint form at https://becom.digital/nl/consumers-complaints/ will be handled. This ensures that Becom has all the correct information to process your complaint.
As a consumer, you also have the option to resolve the dispute outside of court. You can contact the Consumer Mediation Service of the Federal Government. They are authorized to receive any request for out-of-court settlement of consumer disputes. They will either handle the request themselves or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: http://www.consumentenombudsdienst.be//en
In the case of cross-border disputes, you can also appeal to the European Union’s Online Dispute Resolution platform via this link: http://ec.europa.eu/odr
All agreements we enter into with our customers, regardless of their residence, are governed exclusively by Belgian law. If, for reasons of international law, another law applies, the Belgian Law on Market Practices and Consumer Protection, as set out in the Economic Law Code, will take precedence in the interpretation of these general terms and conditions. In case of disputes, only the competent Belgian courts have jurisdiction.
We choose to wrap the gift in tissue paper with wrapping ribbon and then wrap it in a cardboard box with festive confetti and tissue paper. The price tags of the gift items are covered and the invoice is placed at the bottom or outside of the package. On the outside of the cardboard box, the box is decorated with Sienna tape and a festive bow. Afterwards, the package is sent to the recipient in a neutral shipping bag.
Below you can watch a video of how our gift packaging is used:
Yes, you can return the "goodies" you ordered via siennagoodies.com within 14 days. There is one exception: You cannot return items you purchased at discounts of 70% or more, for example, clearance / stocksale items.
To return your 'goodies' you can use our return labels (on request) or you can choose a postal service of your choice. In both cases, the return costs are carried by the customer.
Also, you can always return your 'goodies' via one of our stores in Antwerp, Ghent or Breda. Obviously, there are no costs involved.
Once we’ve received your package, we’ll refund the purchase price to you within 14 days. Important: goodies must be complete (i.e. together with a belt if that was part of the original product) and in their original packaging with their price tags attached, and not have been worn, washed or damaged in any way. For reasons of hygiene accessories can’t be returned. Also our gift vouchers are not refundable or exchangeable due to their personalized nature.
For more detailed information, please check customer service, specifically the ‘Returns’ section.
We not only ship to Belgium, but also to the Netherlands, Luxembourg, Germany and France.
We can also ship to other countries. Please contact us ([email protected]) for a cost-quote.
For more information, see customer service under 'Shipping'.
For orders from outside the EU, we use a separate platform as it is more shipping cost-friendly to shop via our Boutique site.
We do international shipping via the boutique platform Trouva.com. The link for ordering via Trouva: https://www.trouva.com/boutiques/sienna-in-2000
When items are not yet provided on our Trouva boutique page, do not hesitate to contact us as we can simply add the products to our page.
If possible, we will always try to restock our ‘goodies’!
If an item is highligted 'out of stock' in the webshop, you'll have the opportunity to notify us of your interest in the item via the 'notify me'-button. This button can be found on the page of the relevant article. We will then contact you as soon as the item is back in stock!
UCoins can be exchanged at our stores in Antwerp and you pay at Sienna Boutique. Your items will then be reserved in the store of your choice and you can collect them after payment. UCoins cannot be exchanged online.
